Privacy Policy for Resfigrast Travels

Resfigrast Travels takes your privacy seriously. This policy describes how we collect, use, and protect your personal data when you use our website, resfigrast.info, and our travel services. We are committed to processing your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Data Controller Information

The data controller for the processing of your personal data is Resfigrast Travels.

Resfigrast Travels
Seestrasse 24
8802 Kilchberg ZH
Schweiz

2. Types of Data We Collect

We collect various types of information to provide and improve our travel services. This may include:

• Personal identification data: Name, address, date of birth, passport details, nationality.
• Contact information: Email address, telephone number.
• Payment information: Credit/debit card details (processed securely by third-party payment providers, we do not store full card numbers).
• Travel preferences: Dietary requirements, accessibility needs, seat preferences, hotel preferences, travel history.
• Technical data: IP address, browser type, operating system, browsing patterns on our site (collected via cookies and similar technologies).
• Communication data: Records of your communications with us (e.g., email correspondence, phone calls).

3. How We Collect Your Data

We collect data through various means:

• Directly from you: When you make a booking, fill out forms on our website, subscribe to newsletters, or communicate with us via phone or email.
• From third parties: Such as booking agents, airlines, hotels, or other service providers involved in your travel arrangements, where you have consented to such sharing.
• Automatically: Through cookies and similar technologies when you visit our website, resfigrast.info.

4. Purposes and Legal Basis for Processing

We process your personal data for the following purposes and under the following legal bases:

• To fulfill our contractual obligations: To process your bookings, arrange travel services (flights, accommodation, transfers), process payments, and provide customer support. (Legal basis: Performance of a contract).
• For legitimate interests: To improve our services, personalize your experience, conduct internal analytics, prevent fraud, and ensure the security of our website. (Legal basis: Legitimate interests of Resfigrast Travels).
• With your consent: To send you marketing communications about special offers and new services, or if required for certain optional data processing activities. You can withdraw your consent at any time. (Legal basis: Consent).
• To comply with legal obligations: Such as tax requirements, health and safety regulations, or responding to lawful requests from public authorities. (Legal basis: Compliance with a legal obligation).

5. Sharing Your Data

We may share your personal data with the following categories of recipients:

• Travel service providers: Airlines, hotels, car rental companies, tour operators, and ground transport providers to fulfill your travel arrangements.
• Third-party service providers: Companies that provide services on our behalf, such as payment processors, IT support, marketing services, and customer service platforms. These providers are obligated to protect your data and only use it for the purposes we specify.
• Government and law enforcement authorities: When required by law or to protect our rights or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the new entity.

When transferring data to third parties, especially those outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, or by ensuring the recipient is located in a country deemed to provide an adequate level of protection.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to erasure ("right to be forgotten"): You have the right to request the deletion of your personal data under certain circumstances.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
• Right to object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
• Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the country of your habitual residence, place of work, or place of the alleged infringement, if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in section 8.

8. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us at:

Resfigrast Travels
Seestrasse 24
8802 Kilchberg ZH
Schweiz

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, resfigrast.info, and the "Last Updated" date will be revised. We encourage you to review this policy periodically.